FAQ Covid-19

 

How can I contact the library and which services are still available?

I have a question concerning the library, its documents or services. How can I contact a librarian?

You can contact us through our “Ask a Librarian” service. Send us an e-mail to askalibrarian@uni.lu.

The librarians are committed to providing quality service and answering your questions.

The librarians are also available at the LLC at the Welcome Zone from Monday to Friday from 8:00 until 17:00 and Saturday from 10:00 until 17:00.

Which services of the library are still available?

All the services are available onsite and/or virtually.
All the electronic resources of the library are available through the library catalog www.a-z.lu.

Check out our website for more information or contact us via e-mail askalibrarian@uni.lu.

Your visit to the LLC

Can I study at the LLC?

Yes, individual workspaces as well as Group Work (GW) areas (2-4 persons only) are available. The Chill-Out Rooms and Silent Rooms are also open again. 

You can come to the LLC without a workspace reservation. The workspaces are freely available. Only the CUBES and the GW need to be reserved via Affluences. A mask must be worn at all times.

How can I reserve my workspace at the LLC?

LLC is now accessible without prior reservation.

Workspaces no longer need to be reserved except for CUBES and GW.

I need to follow online classes for my studies. Is there a space dedicated for this at the LLC?

Yes, the CUBES on level -2 can be used to follow your online classes. Please bring your own headphones and laptop (or borrow one from the Laptop Lending machine on the ground floor of the LLC). CUBES need to be reserved via Affluences.

Are there specific health measures?

During your visit :

  • Wearing a mask is mandatory at all times during your stay at the LLC, including when you are seated at your workspace. It is therefore no longer possible to eat inside the LLC.
  • Disinfecting products are available for users who wish to disinfect their workplaces.
  • Hydro-alcoholic gel stations are available at the entrance of the building and in public areas of the library.
  • Washing or disinfecting of hands is mandatory before touching the books on the shelves.
  • Sanitary measures are on display at the entrance of the LLC. Please follow the posted regulations as well as all instructions from LLC staff.  Non-compliance with the sanitary regulations may result in penalties.

Access to printed documents from the LLC

How can I access the books from the library?

The paper books and other physical documents are available on the shelves and can be borrowed (except the non-lendable books). It is mandatory to wash or disinfect your hands before touching the books on the shelves.You can access the online documentation via www.a-z.lu. If you need help with e-book or database accessibility, or if you are looking for a specific document, do not hesitate to contact us for help askalibrarian@uni.lu.

Can I browse through the shelves and borrow books that I haven’t reserved in advance?

Yes, you can browse through the shelves, but it is mandatory to wash or disinfect your hands before touching the books on the shelves and you need to wear a mask.

Reopening of the LLC and services related to it

When will the LLC be fully operational again?

We do as much as possible in order to keep our users and staff safe and healthy. The deconfinement will be able to continue in accordance with the health situation in the country.

All the services and 800 work spaces are available. 

We currently don’t know when the LLC will be fully operational again, but we invite you to keep informed via the University’s homepage, its social networks and the library’s website.

Can I use the lockers?

Please note that the lockers are not available to be used at the moment.